TEAL AURORA User Guide
- 1 Dashboard
- 2 OneChip Orders
- 3 OneChip States
- 4 Network Apps
- 5 Data Consumption
- 6 eUICC Performance
- 7 Platform feed
- 8 Data Caps
- 8.1 Set Data Cap
- 8.2 Remove Data Cap
- 9 Device Group and Device Name
- 10 Bulk Edit
- 10.1 Upload CSV File
- 11 Send SMS
- 12 Reports
- 12.1 OneChip eUICC list
- 12.2 Usage Report
- 12.3 Network History
- 12.4 Network Apps
- 12.5 Download Reports
- 13 Meerkat - IP Address Management
Dashboard
The dashboard provides information highlights of your OneChip fleet.
Network Apps in Use. Shows the number of network apps in use out of the total number of available apps in the marketplace.
Average Usage per eSIM. Shows average usage per OneChip for the current month.
Total Number of eSIMs. Shows the total number of eSIMs available on the account.
Daily Data Consumption. Shows weekly or monthly data consumption for your entire OneChip fleet. Detailed consumption volume for a specific date is revealed when hovering over the graph.
Data Usage Map. Shows weekly or monthly data consumption per country for your entire OneChip fleet. Detailed consumption volume for a specific country is revealed when hovering over the map.
Top Consuming OneChips. Shows the top 10 most consuming OneChips for the selected time period.
Top Consuming Network Apps. Shows the top 10 most consuming Network Apps for the selected time period.
Total Data Consumption. Shows total data consumption over time for the selected time period. Detailed consumption by volume for a specific date is revealed when hovering over the graph.
Network Status. Shows the current distribution of network statuses for all OneChips.
Unactivated
Activated
Online
Suspended
Deactivated
Operation Status. Shows the current distribution of operation statuses for all OneChips.
Queued - You have initiated install of a network app. This status will change once the app has been downloaded, installed and activated. In the device that you are trying to install the app to is offline, the app install will be until the device comes online again. You may cancel an app install at any time.
Success - The app has been activated, meaning the network has been unlocked by the downloaded credentials. Consumption will be billed at the rate shown on the activated network app.
Failed - Credentials were not successfully downloaded or not successfully activated on your OneChip. Please retry, select a different app, or check our troubleshooting guide for help.
Canceled - Network app change was canceled. This means the process to change to a different app was aborted. You may select a different app or retry the same one.
News widget. Shows announcements about product releases, planned maintenance and any issues being worked on.
Dashboard
OneChip Orders
The OneChip store provides a convenient way to order your next batch of OneChip cards.
Order information is located under the shopping cart in the upper right of the main menu bar.
Placing a OneChip order
Click “Get More eSIMs” in the top menu. OneChip products will appear in the OneChip store.
Select the quantity of the OneChip article you want and click “Add To Cart”.
Proceed to “Checkout”. Here you will be able to review your cart.
Fill in information about the contact placing the order and the shipping address. The billing address is pre-filled and corresponds to the address in the service agreement with Teal.
Select a saved payment method or add a new payment method.
Opt in to save your new payment method for future payments.
Review the order summary and click “Checkout”.
Choose your preferred payment method at check out, and complete the applicable payment form.
The payment details will be available in “Payments History” and the order information can be viewed in “Order History”.
OneChip States
Every OneChip has a status that determines its ability to establish data connectivity on the network and affects whether the OneChip is billable. The diagram below shows the typical lifecycle for a OneChip. You can transition a OneChip from one state to another while subject to certain restrictions.
Data connectivity needs to be established in order to change a network app successfully. This means a OneChip has to be activated before it can download new credentials.
The following table describes typical connectivity and billing behavior for each OneChip state. In general, a OneChip is billable only after it is activated, and will remain billable until it is deactivated.
OneChip State | Description |
|---|---|
Unactivated | The unactivated state does not allow a OneChip to establish data connections. OneChips in the unactivated state are generally not considered billable. OneChips in the unactivated state can not register on a network. Typically, OneChips in unactivated state have not been deployed yet. |
Activated | An activated OneChip can register on the network, establish data connections and is considered billable. Network Access is billed for OneChips that have been activated. Once activated, a OneChip can not revert to being Unactivated. |
Online | Once the enabled OneChip connects to the internet, it becomes online. Platform fee is billed for OneChips that have been online and consuming data at any point during the billed month. |
Suspended | The Suspended state does not allow a OneChip to establish data connections. Typically, suspended OneChips have been deployed, but are temporarily inactive. OneChips in the suspended state are considered billable. While suspended OneChips will not incur usage fees and platform fees, they will incur monthly network access fees based on the installed network’s policy. |
Deactivated | A deactivated OneChip can not establish data connections. A deactivated OneChip is not considered billable anymore (unless a contractual commitment applies). Typically, a deactivated OneChip is considered permanently inactive and will be removed from the network. Deactivation returns credentials to the pool and it is permanent. A deactivated OneChip can not be reactivated. |
Activate your OneChip
You can change the OneChip status from either the OneChip eUICC page using bulk operations or the General Information page for an individual OneChip.
OneChip eUICC > Actions > Activate
Filter and select the eIDs that you want to change.
If you want your selection to span over several pages, make sure to select all eIDs by clicking the link provided above the OneChip eUICC table.
Click the Activate or Deactivate button at the top to change the state of the selected OneChips.
Deactivation of OneChips has to be done by our Support agents. If you want to deactivate OneChips, please send an email to Support including a list of all eIDs you want to deactivate.
OneChip eUICC > Actions > Bulk Upload (CSV)
Click Bulk Activate to upload a CSV file including a list of eIDs you want to activate.
Click Select File and select the CSV file on your computer or drag and drop it into the marked area.
Ensure the CSV file contains a header “eid” followed by eIDs listed in one column.
Click Continue to start processing the file.
OneChip eUICC > Select eID to view Details >
Click the Activate button at the bottom of the Network Status widget to activate the OneChip.
Network Apps
Every Teal OneChip is cloud enabled and fully programmable. That means it works with any of the thousand networks today, and any new networks or technologies added tomorrow.
Install network app
Your OneChip will be preconfigured with a bootstrap profile: the Global Default (Roaming) app. The Global Default (Roaming) app reassures connectivity wherever the location may be. Default connectivity is needed to be able to change to a local app and for the OneChip to download new operator credentials for that local app.
App Installation for single OneChip
OneChip eUICCs > OneChip list > Select eID to view details > eUICC Contents
Click “Install New Network App”.
Select the app of your choice by using the filters.
Leave “Set as fallback” unchecked to be able to recover the backup app if the device leaves the intended coverage zone or encounters a network service outage. Read more about fallback here.
Click “Install” to initiate app install. The process of downloading the operator credentials to the device will start.
Bulk App Install
App install can also be done in bulk if one app should be installed on several OneChips.
Network Apps > Select app > Install
Find the app of your choice by using the filters.
Click on the app you want to install to reveal more information.
Leave “Set as fallback” unchecked to be able to recover the backup app if the device leaves the intended coverage zone or encounters a network service outage. Read more about fallback here.
Click “Install” to initiate download to your OneChips.
Choose method for selecting OneChip cards.
Select OneChip cards manually using filters.
Click “Install” to initiate download to your OneChips.
Upload a CSV file containing the selected OneChips.
Download the example CSV file which has the required format.
Create your own CSV file with the eIDs you want to install the new network app to, according to the example CSV file.
Select the file location on your computer or drag and drop your file into the marked area.
Click Continue.
Fallback (connectivity loss detection)
All TEAL OneChip cards comes with built-in fallback functionality that insures against loss of connectivity. The default fallback app is Global Default. This means, when the OneChip card is active on a local or native app and there’s a sudden loss of connectivity, the card will fall back to Global Default and connectivity will be restored.
How does fallback work?
The fallback timer dictates how long from a detected connectivity loss until the card falls back to Global Default. From 2023 onward the fallback timer is 30 minutes. This means from the moment connectivity is lost it takes approximately 30 minutes until connectivity is restored on the Global Default app.
Prior to 2023 the fallback timer was 120 minutes. Check with our support or your account manager for exact details about your SIM SKU.
App auto-recovery
In any event there is a connectivity loss and fallback is triggered, Teal will attempt to recover the previous operational app. The auto-recovery mechanism resembles that of the app install process, where it moves queued until it is successfully installed and activated. If the recovery attempt is not successful, the app install status will show failed.
Set app as fallback (profile locking)
Fallback is set on app install. This means a new app that is about to get installed can become the new fallback app. Profile locking is when the operational/primary app of use is set as fallback. In such case, the OneChip card will not fall back to Global Default, but instead stay on the operational app. Locking an app/profile this way is recommended only for some very specific use cases.
“Set as fallback” is unchecked by default. In order to set the new app as fallback, “set as fallback” needs to be checked before app install is started.
Set fallback on installed apps
Fallback can be set also after app install on individual OneChips, to lock the active app or an installed dormant app. The Installed Apps section provides an overview of active and installed apps and their corresponding profiles. Click “Set” under Fallback to set a different app as your fallback.
OneChip eUICC > OneChip list > Select eID to view details > eUICC Contents > Installed Apps
Profile locking / changing fallback app is only recommended for:
Low Power Devices that power cycle the modem in such a way that the OneChip may incorrectly detect a service outage when instead the antennas are just disconnected on purpose, or network status is set to “limited” on purpose, such as a persistent registration without IP address.
Private LTE Devices where coverage is inherently challenging.
Devices using Meerkat services where IP addresses do not transfer between profiles and/or a backup IP address can not be setup for the device.
Monitor App Install Process
OneChip eUICCs > Select eID to view details > eUICC Contents
Once an app install has been executed, the operation status will appear to the left on the eUICC Content section.
Operation status can also be viewed and filtered on the OneChip eUICC page.
The app install process follows 2 steps:
Operation Status | Description | |
|---|---|---|
| 1 | Queued | App install has been initiated. a) If the device is online, download will begin. b) If the device is offline, download can not start. Process will remain queued until the device comes online. |
| 2 | Success | Network credentials for the selected app have been installed on the OneChip and the profile has been activated on the network. Consumption will be billed at the current network app rate. |
The app install process can be canceled at any time. Sometimes, the cancelation is initiated after the profile has been installed on the OneChip. In that case, the profile will remain installed and dormant on the card until it is either reactivated by the user or cleared away by the platform as part of regular maintenance to give room for a new app.
Install - Operation Status | Description |
|---|---|
Canceled | App cancelation will cancel the app install process and mark the operation “Canceled” until another app install is initiated. |
Failed | App install can fail because of the following reasons:
|
Retry or Cancel app install
If app install fails, you may want to retry. App install can be restarted by clicking “Retry” in the app install process widget at the bottom left on the OneChip details page.
If app install gets stuck in Queued it could be because of issues on the local network side or on the device side. This may not always be depicted on the app install process widget because OneChip is not able to communicate back to the TEAL platform. If you suspect that to happen, you may want to cancel the app install process and start over by selecting a different app. After app install is canceled, the operation status will appear as canceled until a new app install is started.
CAUTION. We recommend consulting Support before you cancel an app install in progress. Canceling an ongoing app install may not always be the best solution to your problem and could - if not used in the right way - cause additional problems.
Data Consumption
Dashboard
Data consumption for the entire account is provided on the Dashboard.
Data consumption is also provided by country for the last 7 or 30 days.
OneChip eUICCs > Select eID to view details > Total Data Consumption
More detailed data consumption for individual eIDs are available on the Total Data Consumption graph.
Consuming Network
OneChip eUICCs > Select eID to view details > Device Network Status
Information about the network currently consuming data is available under “Device Network Status”.
The network statuses are unacitvated, activated, online, suspended and deactivated. More about these statuses under OneChip States.
The PLMN, Provider, Technology, Country fields are based on CDRs (Call Detail Records) which are provided to us by our partners. This may not be real-time and delays are to be expected.
Teal does not operate a core network as our philosophy with eSIM credentialing is to provide customers with the programmability and flexibility of choosing their own core network using the Network Apps marketplace. Connectivity platforms that are tied to a single core network cannot provide redundancy as all traffic routes out of their own datacenter. Teal removes those concerns by simply providing access to different core networks.
eUICC Performance
OneChip eUICCs > Select eID to view details > eUICC Performance
The eUICC performance tab displays historical “heartbeats” for the specific OneChip you are viewing. Heartbeats are polls from the OneChip which indicates when the OneChip communicates with the eSIM platform and is ready to run operations.
The graph is indicative of your OneChip SIM card’s health and shows the current heartbeat interval along with a historical view of heartbeats for the past three days.
Check your last heartbeat
“Last platform connection” means when the last eSIM heartbeat came in, and “next platform connection” is when the next heartbeat is expected, based on the configured heartbeat interval.
The last platform connection is also available under OneChip eUICCs preview, which is revealed by clicking anywhere on the row of an eID.
eSIM Compatibility
The eSIM compatibility check indicates if your device is compatible with TEAL’s OneChip eSIM.
A question mark means we don’t have enough data to ascertain compatibility. This is shown if there is no historical record of a heartbeat AND there is no historical record of data consumption.
A green check mark indicates that the device is compatible. This is shown if there are historical records of at least one heartbeat for that eID.
Red cross means there is no historical record of a heartbeat but there is a historical record of data consumption, which indicates that the device is not compatible with our eSIM technology. This could be for a number of reasons, and we recommend you to read through our Quickstart Guide to make sure you did not miss anything during the initial setup.
If you still have issues with getting your OneChip eSIM to work, please check our Troubleshooting Guide or contact our Support @ support@tealcom.io - our team is ready to help!
Online vs. Offline
An online OneChip has continuous heartbeats and is operable, i.e. it is ready to take requests from the TEAL platform. If the TEAL platform hasn’t received the last 3 expected heartbeats, it will consider the OneChip to be offline, and the network status will appear activated (as opposed to online).
A OneChip without heartbeats can neither install network apps nor change fallback configuration (profile lock).
Platform feed
The platform feed contains an unlimited historical feed of notifications for events related to your OneChips. Notifications are categorized by type and subtype.
System - relates to events triggered by a user or by the platform.
Plan change
Profile activation
Profile download
Profile installed
Profile removed
Profile rollback
Profile fallback - Profile fallback was initiated to the fallback app/profile with IMSI and ICCID as described in the notification.
Device online - TEAL platform received the first heartbeat since the OneChip went offline.
Device offline - Device went offline, i.e. the TEAL platform did not receive the last 3 expected heartbeats based on the configured heartbeat interval.
Profile operation result
Data cap removed
Data cap reached
Meerkat IP assigned
Meerkat IP removed
Data consumption suspended
Data consumption resumed
Message - announcement made to a broader set of users.
Generic
Info
Warning
Critical
Data Caps
Data caps are intended to keep data consumption within a certain threshold. Data caps are set per OneChip eSIM (eID) and reset at the end of the monthly billing cycle. Data caps will continue to be reset at the end of each billing cycle until removed from the OneChip.
Please make sure to set the active operational profile as "fallback" before setting the Data Cap limit. Failure to do so may trigger unintended consequences, including data consumption with the backup or bootstrap profile which may be billed at a higher rate. Read more about fallback and profile locking here.
TEAL does not guarantee that data consumption will be suspended at the set data cap. Any usage above the set data caps are subject to additional charges. Data usage tracking in Aurora is based on offline charging. This means each operator provides TEAL with CDRs (Charging Data Records) on regular intervals. These intervals vary by operator and range from once per hour to once per day which can impact the timing of data cap events.
Set Data Cap
OneChip eUICCs > Actions > Data Cap > Set
Filter and select the eIDs that you want to set a data cap for.
If you want your selection to span over several pages, make sure to select all OneChips by clicking the link provided above the OneChip eUICC table.
Click Set in the actions menu to define the cap in megabytes.
Click Set again to add the cap to the selected OneChips.
OneChip eUICCs > OneChip list > Select eID to view details > Data cap
The data cap widget is placed on the eID details page, and lets you set a data cap for an individual OneChip.
Data cap used field will eventually display the amount of data that has been consumed up until now in the current calendar/billing month.
Remove Data Cap
OneChip eUICCs > Actions > Data Cap > Set
Filter and select the eIDs that you want to remove data caps for.
If you want your selection to span over several pages, make sure to select all OneChips by clicking the link provided above the OneChip eUICC table.
Click Remove in the actions menu to confirm the removal.
Click Remove to remove all data caps.
OneChip eUICCs > OneChip list > Select eID to view details > Data cap
The data cap widget is placed on the eID details page, and lets you remove a data cap for an individual OneChip.
Device Group and Device Name
Every OneChip can be assigned a device group and name to help categorize groups of eIDs or identify individual eIDs.
Update Device Group and/or Device Name for an Individual OneChip Card.
OneChip eUICCs > OneChip list > Click on a single eID to view details > Update Group + Name
Enter the device group and/or device name in the fields below the SIM card.
Click Update Group + Name to save changes.
The OneChip can now be filtered using the device group and/or name filter on the OneChip eUICC page.
Update Device Group Name in Bulk
OneChip eUICCs > Actions > Update Device Group Name
Filter and select the eIDs that you want to update the device group for.
If you want your selection to span over several pages, make sure to select all OneChips by clicking the link provided above the OneChip eUICC table.
Click Update Device Group in the actions menu.
In the modal that appears, type in the new device group and then click Update.
Bulk Edit
The following can be edited by uploading the bulk-edit file:
Device Name
Free text
Device Group Name
Free text
Data Cap
In bytes
Device Network Status
“Enable” or “Disable”, where enable will resume data consumption and disable will suspend data consumption.
Upload CSV File
OneChip eUICCs > Actions > Bulk Upload (CSV) > Bulk Edit
Filter and select the eIDs that you want to edit.
If you want your selection to span over several pages, make sure to select all OneChips by clicking the link provided above the OneChip eUICC table.
Click Actions to reveal all menu items.
Click Bulk Edit.
Select file containing eIDs and all values that should be edited.
Cap should be entered in BYTES, where 1000000 bytes = 1 MB.
Device Network Status values should be “Enable” to enable data consumption or enable the card or “Disable” to disable data consumption or suspend/disable the card.
Group, name or cap left blank will delete any previous values, e.g. leaving cap blank will remove cap completely.
Wait for the file to upload. Then click Continue to submit the file.
Tip! Download the eUICC report for the eIDs that you want to edit, remove un-editable columns and use that as base. Then update the values in the remaining editable columns. Or download the example file: .
Send SMS
The SMS tool allows messages to be sent to the OneChip eSIM. That way instructions can be delivered to control a modem that is being used with the OneChip eSIM. For information on how to set up initial configuration and control your device’s settings using AT commands, please refer to our troubleshooting guide.
SMS may come with a cost. Please make sure to review the app tile details for SMS MT pricing.
OneChip eUICCs > Actions > Send SMS
Filter and select the OneChips that you want to send the SMS to.
If you want your selection to span over several pages, make sure to select all eIDs by clicking the link provided above the OneChip eUICC table.
Click Send SMS in the actions menu to start composing a message.
Click Send to send the SMS to the OneChip eSIM.
OneChip eUICCs > OneChip list > Select eID to view details > Send SMS tab
The send SMS tool does not have the ability to view responses because messages are sent via API and SMSC GW. SMSC GW does not support replies.
Reports
Teal’s admin control center provides an account overview and reporting capabilities to support your day to day operations.
OneChip eUICC list
List of OneChips.
The report contains the following information:
Id
eID
Operational ICCID
Operational IMSI
Operational MSISDN
Bootstrap ICCID
Bootstrap IMSI
Bootstrap MSISDN
IMEI
Plan UUID
Pending Plan UUID
Plan Name
Pending Plan Name (the app that is being installed)
Plan Volume Unit
Plan Price
Device Group Name
Device Name
Device Status (network status)
Plan Change Status
Client Name
Client Title
Client Uuid
SKU
Batch
Cap
Cap Usage
Capped (true/false)
Meerkat Public IP Enabled
Meerkat Private VPN Enabled
Total Consumption (MTD)
eSIM Service Fee
Activation Date
Deactivation Date
Usage Report
The usage report provides an overview of usage per eID and per network app for any given time period. The report contains the following information:
eID
Client Name
Client Uuid
Period Start
Period End
Device Group Name
Device Name
Plan/App Name
Plan/App Uuid
Total Usage (bytes)
Network History
The network history report contains detailed cellular data sessions from the core network.
The report contains the following information:
eID
Operation IMSI
Bootstrap ICCID
Start time
Stop time
MCC MNC
PMN/Tadig
Total usage (bytes)
Cell ID
App uuid
Network Apps
The network apps report contains detailed information about networks apps available in the TEAL marketplace, and their attributes.
The report contains the following information:
Uuid
Name
Price (per volume unit)
Volume (typically 1, for price per 1 MB)
Volume Unit (typically MB, for price per 1 MB)
Bill minimal unit (for bundled volumes)
Minimum unit price (for bundled volumes)
Minimum unit volume unit (for bundled volumes - B, MB, GB)
Network Access fee
SMS price
Meerkat enabled (indicates if Meerkat services are available for this network app)
Network Tech Type (LTE, 3G, 2G, LTE-M etc)
Coverage Type (Multiple networks, single network)
Credential Type (Global (bootstrap), Local, Native)
Network Type (Public, Private)
MCC MNC
Country ISO code
Pool ID
SKU#
Download Reports
OneChip eUICCs > Actions > Download Reports
Filter and select the eIDs that you want to download the report for. (For the Network Apps report eIDs don’t have to be selected since it’s on account level).
If you want your selection to span over several pages, make sure to select all eIDs by clicking the link provided above the OneChip eUICC table.
Click the report you would like to download.
For usage report and CDR reports, please specify the dates, then click Continue to start the download.
Meerkat - IP Address Management
Meerkat is a virtual private gateway that can be used to route data intelligently and securely between devices and other networks and applications.
Public static IPs
Meerkat can provision publicly reachable static IPv4 and IPv6 endpoints that correlate with the carrier addresses and stay with your device as it changes networks.
VPN and private static IPs
IPsec tunnels are pre-configured between Teal carrier partners and our Meerkat Gateway. A VPN is defined between Meerkat Gateway and your application.
Our VPN tunnel routes all of your application data direct from the carriers’s PGW to your internal application. The direct-to-doorstep functionality is easy as typing the meerkat.teal APN in your device settings, and is ideal for sensitive government, health, or financial data.
How to enable Meerkat on your account
Meerkat Private Gateway consists of two products; public static IP and VPN Gateway.
Public static IP assignments are charged with a fixed monthly fee per assigned IP. Public static IPs are available to assign to your network apps on a pay per use basis. No set up or additional enablement needed.
VPN Gateway with private static IP assignment is charged with a one-time setup fee. You will have to set up a VPN connection before you can access these devices within the Teal network, using APN meerkat.teal. The VPN Gateway is ordered at support@tealcommunications.com. You will be contacted by a Teal representative to begin work on the VPN setup and configuration.
Special Considerations Before Operating a Meerkat
Meerkat binds your profile (IMSI) with a Public Static or Private Static IP address upon assignment. If you lose connectivity and want to make use of Teal’s Global Roaming redundancy, please keep in mind your device may change IPs as it enables the fallback app. To prevent this, we recommend locking profiles to ensure they stay bound to the proper IP.
Assign IPs to your devices
Regional Meerkat Services
Since Teal enables network localization, data traffic breaks out in the region where your device operates. To maintain localization, Meerkat servers are regional as well. This means when you assign an IP to your device, the IP is local to the network app you are using. That is why we talk about assigning IPs to network apps.
Assign public or private static IP
OneChip eUICCs > Actions > Meerkat > Assign Private/Public IP > Operational/Bootstrap
Filter and select the OneChips you want to assign IPs to.
If you want your selection to span over several pages, make sure to select all OneChips by clicking the link provided above the OneChip eUICC table.
Click Assign IP in the actions menu under Meerkat.
Search for the network app you want to assign an IP to.
The Meerkat service filter is activated by default to make sure you only view Meerkat-compatible network apps.
On the chosen network app click Assign Public IP / Assign Private IP depending on what type of IP you want to assign to this network app.
Confirm the assignment. Meerkat will reserve an IP for the selected network app on all OneChips that were selected in step 1.
For public static IPs, please confirm the charge of $2.00/month.
OneChip eUICCs > OneChip list > Select eID to view details > Meerkat tab
The Meerkat tab in the OnceChip information view shows an overview of the network apps that are added to Meerkat for the OneChip you are viewing, and the IPs that are assigned to each network app. From here you can assign IP addresses to network apps that are installed on the OneChip, or if you plan to have a network app installed later on you can reserve an IP for it now so it gets assigned automatically once the app is installed.
Select Add Network App to Meerkat
Search for the network app you want to assign an IP to.
The Meerkat service filter is activated by default to make sure you only view Meerkat-compatible network apps.
On the chosen network app click Assign Public IP / Assign Private IP depending on what type of IP you want to assign to this network app.
Confirm the assignment. Meerkat will reserve an IP for the selected network app on all OneChips that were selected in step 1.
For public static IPs, please confirm the charge of $2.00/month.
A network app can only have a private IP or a public IP assigned at any given moment. An app with a public IP assigned needs to have its public IP removed before a private IP can be assigned (and vice versa).
If a public static IP is assigned to a network app on a OneChip that already has a private static IP assigned for the same network app, the assignment will fail and the private static IP will remain assigned (and vice versa).
The assigned public/private IP addresses will appear by each network app on the Meerkat tab.
If IMSI and profile status (enabled or disabled) are available on a network app that is added to Meerkat, it means the network app is installed on the OneChip. If IMSI and profile status are missing, the app is not installed yet.
If you are getting a public dynamic NATed IP instead of a public static IP, you have likely connected with a network app that you haven’t assigned an IP to.
Remove public or private static IP
Since IP assignment selects the first available IP from a pool of IP addresses, a device that has an IP removed and then re-assigned, may not receive the same IP address again.
Assigned public/private static IPs can be removed. Since you may have IPs assigned to more than one network app, you may want to be specific about which network app you are removing the IP address for.
Filter and select the OneChips you want to remove IPs from.
If you want your selection to span over several pages, make sure to select all OneChips by clicking the link provided above the OneChip eUICC table.
Click Remove IP in the actions menu under Meerkat.
Removing IPs in bulk under Actions on the OneChip eUICC page removes all network apps from Meerkat for the selected OneChip (and all IPs).
The Meerkat tab on each individual OneChip allows to be more specific about which network apps (and IPs) that should be removed on a OneChip.
Confirm removing IPs by clicking Remove IP.
A removed IP has incurred a charge for the current billing cycle already, but will not be charged for in the next billing cycle.
OneChip eUICCs > OneChip list > Select eID to view details > Meerkat tab
The Meerkat tab in the OnceChip information view shows an overview of the network apps that are added to Meerkat for the OneChip you are viewing, and the IPs that are assigned to each network app. Here you can be more specific about which network app you are removing the IP address for on the viewed OneChip.
Click the garbage can icon next to the IP address to remove it from the network app. This will remove the network app from your Meerkat assignments for this specific OneChip.
Confirm removing IPs by clicking Remove IP.
A removed IP has incurred a charge for the current billing cycle already, but will not be charged for in the next billing cycle.
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